Welcome to our Return Policy Page, Inbelle.com chooses products to sell based on our excellent designs and proven reliability. Therefore, the quality is guaranteed.
We check all of your orders during the packing stage to make sure that the right accessories are included. We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
Please contact customer service representative as soon as possible in case the finding of serious damage or obvious color differentia on product received. We will arrange your request for exchange or refund after the faulty confirmation. Please ensure the product is unused and head back to the designated address after the acquiring of RMA. Product can not be returned after the laundry.
All products that are new with the original packaging in unopened condition can be returned within 30 days starting from the date you received.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Inbelle.com Customer Service through any of the methods provided on our Contact Us page.
Products that are received by Shemona.com in any of the following conditions are NOT eligible for return:
- Any product not purchased from Inbelle.com.
- Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
- Any product that is returned without all content in the original packaging and accessories (e.g. Box, manuals, and cable…, etc) will subject to a restocking fee or be rejected at entirety.
- Any product which the UPC code has been removed from its packaging.
- Any product that exhibits physical damage. If you received your product damaged condition, this would not be considered as a return.
- Any product which appears tampered, customized, or altered with.
Out-of-Stock (Back-Order) Items
If Inbelle.com no longer carries an item that is sent in for replacement, or if that item is simply out of stock, we will issue you a refund towards your next purchase on Inbelle.com, or we will refund the payment to you within 3 workdays.
Defective products must be returned in the original box with all packaged materials including any other materials[e.g. promotional items shipped with the product. THE UPC LABEL MUST BE INTACT, and THE SERIAL NUMBER ON THE PRODUCT MUST MATCH THE SERIAL NUMBER ON THE ORIGINAL BOX. The product must be returned no later than 7 days from the date we issued you the return authorization number. Any merchandise that does not have a return authorization number will not be processed. All defective returns products should be shipped to the specified address.
We make every effort to prevent shipping damages. If your package appears damaged upon receipt, please simply refuse the shipment. If the shipping company has left and you realize that your package is damaged, please do contact customer service immediately.
Due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 24 hours of receipt of the product. If you have any question, please see our Shipping Terms and logistic issues or contact our customer service.
Refusing Undamaged Packages
In the event that you refuse your package (with the exception of damaged shipments), you will be charged the full shipping price. If you ordered a product with promotional shipping, you would be liable for the full shipping price upon refusing the package.
If you intend to contact us, please be reminded that all information about us, products and pricing are already on our website. We always improve and make our website more accessible and user-friendly please try to read them so we can save you effort, time & money in calling us for information that is already provided.
Nonetheless feel free to contact us if you need to since it’s always our aim to provide excellent customer service.